Privacy Policy

Thank you for taking the time to review our Privacy Policy. At times, LA CELLAIRE will collect certain personal information about customers and visitors to websites hosted by us. Such information will include both identifiable personal data, as well as non-identifiable personal information. Identifiable personal information will be collected when you sign a contract for service with us or use our website for a transaction or subscription service. Non-identifiable information is gathered automatically when you visit our website or those websites hosted by us and stored for use in our system.

The purpose of this privacy policy is to explain to customers what types of information we will collect and how that information is used. In most cases, we collect this information to ensure network integrity and that we continue to provide you with the most relevant content and best possible service that suits your needs. In some cases, we are required by law to collect personal information about customers. Except where the law requires otherwise, we undertake to protect the confidentiality of such data.


LA CELLAIRE respects customer privacy and the privacy of those accessing our website, or those websites hosted by us. We undertake to protect the confidentiality of our customers and users including all personal information supplied in the course of contracting with us for services. We undertake not to sell your personal information to third parties for commercial purposes.

Collection of Personal Data

LA CELLAIRE collects personal data about our users through the use of cookie technology when you visit a website hosted by us. We may also combine information about you that we have with information we obtain from our business partners or affiliates. [ A cookie is a data file that sits on your computer hard disk. The cookie is placed there by a remote web server that you have visited using a browser like Netscape or Internet Explorer. It is used to uniquely identify you during web interactions with a website and contains data parameters that allow the remote HTML server to keep a record of who you are, and what actions you take at the remote website. You have the option to disable the cookie function in your browser, but will be restricted from accessing many sites as a result.]

Use of Personal Data

LA CELLAIRE focus on occasion use your personal information to contact you about promotional offers; advise you of matters relevant to service provision and in some cases, solicit your feedback. However, we will provide you with an option within every communication to opt-out of receiving any communications of this nature or you can contact our customer services representatives to ensure that you do not receive such promotional information, at LA CELLAIRE collects and shares aggregated user data with business partners, sponsors or other third parties for the purposes of developing content and ensuring relevant advertising and content, such user data will never be used to identify individual users. These business partners and affiliated companies do not have any independent right to share this information. LA CELLAIRE may log the websites you visit; collect IP addresses and information about your operating system and the type of browser you use for the purposes of network/system administration; report aggregate information to our advertisers, and audit the use of our site. This data however will not be used to identify individual users who will at all times remain anonymous Any information LA CELLAIRE collects from you through correspondence with us, whether via e-mail, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring to such correspondence within LA CELLAIRE or to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns, and will otherwise be kept confidential.

Public Space (Bulletion Boards, Chat Room and Third-Party Sites)

Any information that customers disclose in a public space, including on any bulletin board, chat room or any site LA CELLAIRE may host for you, is available to anyone else who visits that space. LA CELLAIRE cannot safeguard any information you disclose there.

Site Linking

LA CELLAIRE websites contain many links to sites that belong to third parties unrelated to us. LA CELLAIRE cannot be held responsible for any use of your personal information arising from you disclosing personal information on third-party sites. LA CELLAIRE cannot protect any information you may disclose on these sites and recommends that you review the privacy policy statements of those sites you visit.


LA CELLAIRE will not target a service subscription contract with a minor unless such minor has explicit written consent from a parent or guardian to do so. LA CELLAIRE undertakes not to contact minors about promotional offers or for marketing purposes without parental consent.

Reservation of Rights

  1. LA CELLAIRE reserves the right to disclose information about customers where required in good faith, to do so by law, or to exercise our legal rights or defend ourselves against legal claims.
  2. LA CELLAIRE further reserves the right to share information with law enforcement to investigate or prevent illegal activities being committed over our network.
  3. LA CELLAIRE reserves our rights to disclose your personal information where you have given us explicit legal written consent to do so.
  4. LA CELLAIRE reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorized attempts to tamper with our site or cause damage to our property.
  5. LA CELLAIRE reserves the right to make changes to this privacy policy or update it. Where a major change is made, customers will be informed by e-mail notification or through a notice on our website. Customers and site visitors bear the responsibility to ensure that they have read the changes or updates as the case may be.

Delivery & Return Policy


Shipping fee:
Free Shipping for any purchases above HK$1,000. Shipping fee of HK$40 will be charged for orders less than HK$1,000
Delivery Method:
Door to door delivery by S.F. Express, EF. Locker or S.F. Express Store for self-pick-up
Estimated dispatch time:
It takes 2-5 working days to process the order, subject to stock availability.
Shipping tracking:
  1. Once the payment is completed, an order confirmation email will be sent to the customer’s registered email address.
  2. Shipping details and the tracking number will be sent to the customer’s registered email once the shipment is processed. Customers may use the tracking number to track the delivery status of your parcel on the S.F. Express website or websites of other courier companies.
  3. In case the customer needs to change the delivery address after the shipment is processed, or the customer fails to receive the parcel due to personal reasons, the customer needs to contact S.F. Express directly of the change of the delivery address. Any extra incurred expenses shall be borne by the customer.
  4. In case S.F. Express failed to contact the customer for collection after two attempts, the customer will need to face the risk of canceling the order without any refund. We suggest customers check carefully the delivery address and contact number once they filled in the delivery form so that the courier company can contact you at any time successfully.
  5. SMCG and LA CELLAIRE reserve the rights for a final decision in case of any disputes, the rights to amend any terms and conditions without prior notice.

Return & Exchange Policy

No exchange, return, or refund will be accepted upon the dispatch of the orders. For any special situation or enquiries, please email

Terms & Conditions

Here we have listed out the Terms and Conditions so as to ensure you a safe and enjoyable shopping experience. Please note that by accessing any pages of, you agree to be abided by these Terms of Use. We strongly advise you to see our full policy statement.


The trademarks and service marks, logo, pictures, and content on this website belong SMCG STEM CELL LABORATORIE or its affiliates. All rights are reserved and are protected by Hong Kong and international applicable intellectual property laws.

Use of site

This site currently only is used as a shopping resource or to conduct online communications. You may not distribute or commercially exploit the site or any part of its content, LA CELLAIRE reserves the right (but without the obligation or liability) to prohibit or remove any such material.


LA CELLAIRE currently offers different payment methods to pay for your order. These payment methods use advanced SSL Certificate encryption technology and online authentication password service to prevent illegal intrusion and stealing actions.

Product information

LA CELLAIRE takes great care when putting product information, descriptions and images online but we do not guarantee that the website or any content provided on the website is error-free. LA CELLAIRE and SMCG will not be held responsible for any mistakes or omissions to any information given.


We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error, etc.), your order will be canceled and the payment refunded to you, even if it has been initially validated.


This website is only providing a venue for the sale of products on its site and shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages.